Service Coordination Agent - Rio de Janeiro, Brasil - Orange Business Services

Descrição

about the role

Ensure proper and timely incident registration, diagnosis and setting work processes to ensure smooth optimum work-flow to achieve customer satisfaction and loyalty. Coordinate closely with service desk team to ensure high operational performance. Act as top technical and operational escalation point over the incident management cycle.

about you

• Good interpersonal communication

• Good time management and organizational

• Ability to work under pressure.

• Ability to deal with multiple tasks

• Ability to build relationships with peer and management levels both with clients and the company management

• Teamwork, using a team approach to solve problems

• Having determination to perform tasks according to pre-defined processes

• Problem solving skills

• Good PC skills and applications knowledge

• Proactive, self motivated and determined attitude

• Positive and friendly

additional information

The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

Medical plan

Dental plan

Life insurance

Meal allowance

Transportation allowance

Bonus plan

Gympass

Day care

Private pension fund

Birthday gift (day off)

Give a day, get a day (day off)

Maternity Leave (6 months)

Paternity Leave (15 days)

Orange Employee Solutions (psychological and legal assistance)

Shiatsu

Labor gymnastic

Teleworking Reimbursement

contract

Regular