Ageu Martins

Well-rounded People Service, HR Operations, Payroll, and Shared Service Center specialist with +20 years of background and a successful track record throughout the whole career. 
Complete knowledge of all HR functions as executioner and leader based on a truly hands-on approach and excellence in best-class service delivery, focused execution, deep listening, and a customer-centric approach.

An Accounting Technician who graduated in 1994 with a degree in Management Information Systems in 2004 and a Specialization in Human Resources in 2010.

A career might be defined in the tripod: as outstanding customer service, processes, and systems.

Main skills:

• Handling team responsible for HR Operations, People Service and Payroll Administration, Compensation & Benefits, People cost, Workforce Management, Well-being, Environmental health & safety (EHS), Expatriate, and Mobility, Accounting, Onboarding, and Offboarding process, Vendors and third-party oversight, Audits including SOX, SSAE16 (SAS70), and IS19 with tangible experience in management and teamwork, and team coordination of up to 60 employees;
• Extensive experience in companies processing payroll with large volumes of employees, consistently above 7.000 employees;
• Caring Actuarial Calculation Process for HR;
• Coordination of payroll accounting integration processes, financial, and banking reconciliation; 
• Implementation and Operation benefits plans (all sorts of benefits) with a guide on automatization;
• Background in the design and implementation of HR model using PDCA and BPO/BPS methodology with policies, procedures, and flowcharts - SLA and KPIs, tools integration for service measuring, and self-service solutions such as Chatbot, Portal, Kiosks, SMS, and Call Center (tier 1 to 3), supported by BPMS tools as Qualitor, and Service Now;
• Experience in HRMIS with generation, consolidation, and management reporting;
• Preparation of the budget of labor cost with forecast monthly, quarterly, and annual (AOP and BOY), with variance analysis and actions, reporting to offices, indicator reports - KPIs; 
• Expert in payroll systems, HCM, and WFM Solutions such as FPW, Senior HCM, RM Labore - TOTVS, ADP Expert, Apdata, People Soft, SAP HCM (PA, PD, TM, PY, and OM), EC - SuccessFactors, Workday, and WFM - Moavi;
• SAP FICO, IBM Cognos, and Hyperion;
• Knowledge of databases - SQL, Oracle, Access;
• Deep knowledge of MS Office suite;
• Knowledge of programming language - VBA, Phyton, and Power Automate
• PDCA, and BPO/BPMS method for Shared Service Center backdrop

Well-rounded People Service, HR Operations, Payroll, and Shared Service Center specialist with +20 years of background and a successful track record throughout the whole career. 
Complete knowledge of all HR functions as executioner and leader based on a truly hands-on approach and excellence in best-class service delivery, focused execution, deep listening, and a customer-centric approach.

An Accounting Technician who graduated in 1994 with a degree in Management Information Systems in 2004 and a Specialization in Human Resources in 2010.

A career might be defined in the tripod: as outstanding customer service, processes, and systems.

Main skills:

• Handling team responsible for HR Operations, People Service and Payroll Administration, Compensation & Benefits, People cost, Workforce Management, Well-being, Environmental health & safety (EHS), Expatriate, and Mobility, Accounting, Onboarding, and Offboarding process, Vendors and third-party oversight, Audits including SOX, SSAE16 (SAS70), and IS19 with tangible experience in management and teamwork, and team coordination of up to 60 employees;
• Extensive experience in companies processing payroll with large volumes of employees, consistently above 7.000 employees;
• Caring Actuarial Calculation Process for HR;
• Coordination of payroll accounting integration processes, financial, and banking reconciliation; 
• Implementation and Operation benefits plans (all sorts of benefits) with a guide on automatization;
• Background in the design and implementation of HR model using PDCA and BPO/BPS methodology with policies, procedures, and flowcharts - SLA and KPIs, tools integration for service measuring, and self-service solutions such as Chatbot, Portal, Kiosks, SMS, and Call Center (tier 1 to 3), supported by BPMS tools as Qualitor, and Service Now;
• Experience in HRMIS with generation, consolidation, and management reporting;
• Preparation of the budget of labor cost with forecast monthly, quarterly, and annual (AOP and BOY), with variance analysis and actions, reporting to offices, indicator reports - KPIs; 
• Expert in payroll systems, HCM, and WFM Solutions such as FPW, Senior HCM, RM Labore - TOTVS, ADP Expert, Apdata, People Soft, SAP HCM (PA, PD, TM, PY, and OM), EC - SuccessFactors, Workday, and WFM - Moavi;
• SAP FICO, IBM Cognos, and Hyperion;
• Knowledge of databases - SQL, Oracle, Access;
• Deep knowledge of MS Office suite;
• Knowledge of programming language - VBA, Phyton, and Power Automate
• PDCA, and BPO/BPMS method for Shared Service Center backdrop

Graduado em Sistemas de informação em 2005

Técnico contábil