Alexandre Sacco Xavier

IT product MANAGER

Dell Computadores (via Meta Sistemas) | 2021 - 2024

• Management and evolution of the Customer Communication Engine (CCE) product at Dell, ensuring it meets global customer needs globally delivering a high-quality product that increased the NPS of Dell end customers around the globe;  
• Utilizing Agile/SAFe methodologies, Jira, Azure DevOps (ADO), CI/CD practices, and various tools like JSON, PLSQL, Rabbit MQ, JavaScript, MongoDB, Oracle DB, and Jira, as support to the team´s daily activities;
• Working remotely within a multicultural team, primarily from the Asia-Pacific region, and collaborating with other leaders around the globe to prioritize tasks and ensure deliveries intime and with high quality;
• Aligning business needs with global operations programs to transform the company´s processes, and maintaining high levels of customer satisfaction through transparent communication.

Organizational Development Director - IT Coordinator

Porto Alegre City Hall | 2020 - 2021

• Managed IT Governance and strategy.
• Implemented new IT policies and innovative technologies.
• Led the creation of the IT Master Plan.
• Introduced BPM methodologies at city hall
• Implemented LGPD (Brazilian Data Protection Legislation) at city hall.
• Led the Committee for Information Technology, Communications, and Geoprocessing, a vital body responsible for strategic IT decision-making within the city hall

Business Advisor / Product Owner / Product Manager

DELL Inc. | 2008 - 2019

• Managed IT projects for Finance, Legal, and Physical Security departments.
• Coordinated global projects and user acceptance testing.
• Delivered significant products like Global Tax Automation and Brazil’s Electronic Services Invoice.

Software Test Analyst

DBserver – Sicredi | 2008 20

• Created testing strategies and test reports.

Software Test Analyst

Stefanini IT Solutions - DELL | 2007 - 2008 

• Managed test cases and defect management.

Business Analyst / Developer

TRÍADE Informática | 2005 - 2007

• Provided IT solutions to clients like Rio Grande Energia and Springer Carrier.

Business Unit Lead, Project Lead, and System Analyst

Aplub Informática (Grupo Aplub) | 2000 - 2004

• Led a team providing various IT services to customers.

Systems Consultant

Enfoque Consultoria | 1999 - 2000

• Trained customers in Finance data warehouse solutions.

Systems Analyst / Developer

Tintas Renner (PPG) | 1989 - 1999

• Developed internal applications and managed IT service providers.