Serviços oferecidos
Bilingual backoffice, with deep administrative experience since the time of public administration during the 14 years of CBMERJ, working under pressure from hierarchical superiors. A year of in-depth customer service experience at Hostel Tiki Hale's counter in Hawaii, USA. Subsequently, I left the Fire Department and moved to Portugal in 2017 and, since then, I have been working in Accenture's highly multicultural corporate environment, in which I identified myself as a profile that adapts to the cultural and technological nuances of this great experience of working in companies. that follow the most modern trends in labor relations and continuous training, also allowing a range of options for career progression. Since I am again based in Rio de Janeiro, after a 5 year stay abroad, I have ambitions to follow a promising path within the opportunities that arise internally, making use of the experience and skills that I can add to the work table. Thanks.
Experiência
2017(july) – 2021(december) - Accenture Portugal
Position: Data Analyst / Content Reviewer
This position entails:
Handling, analyzing and interpreting data as text, pictures and videos in a digital platform, according client’s business process, policies, monetization eligibility satndards in order to improve user’s experience and to achieve client’s best interests.
2017(june – july) - Portway - Lisbon International Airport
Position: Baggage Cart Operator
2015(october)-2016(april) – Personnel Department of CBMERJ (Military Fire Department of Rio de Janeiro State)
Position: Administrative Assistant.
Job description: same as 2003-2011.
2015(april – september) – Tiki Hale Hostel – Lahaina, Maui, Hawaii, USA
Mr. Kimo Lima (manager)
Position: Hostel worker. Work Trade system.
This position entails:
- Providing a full reception service to guests, including walk-up requests for accommodation, check-in, guest registration, check-out, and handling customer enquiries in compliance with Hawaiian Hostels standards of excellence.
- Liaising with guests to ensure maximum satisfaction, providing local and regional information where requested.
- Ensure the booking system is maintained and kept fully up-to-date
- General housekeeping and routine maintenance of the Hostel.
2011-2014 – Civil Defense of Nova Iguaçu City
Position: Administrative Assistant.
Job description: Same as before.
2003-2011 – General Staff of CBMERJ (Military Fire Department of Rio de Janeiro State)
Position: Administrative Assistant.
This position entails:
- Secretarial and organizational duties for hierarchical superiors by using computer software including MS Office Suite to handle databases, to create spreadsheets, to compose messages, PowerPoint presentations, official reports for the CBMERJ Daily Bulletin, official documents and official correspondence among authorities.
- Secondary activities: 24 hours on duty swing shift - headquarters security and fire service, extra
schedules for major events.
2002-2003 – Firefighters School – Fire Stations: Barra da Tijuca, Tijuca and Vila Isabel.
Position: Fireman
This position entails:
- Prevention and fight fires.
- Search and Rescue.
Educação
PHYSICAL EDUCATION DEGREE - Universidade Estácio de Sá – Graduation 2009 - CREF 035976-G/RJ (PE licence number).
CBMERJ – 2002 – 2016 – Sergeant (rank achieved after 13 years in service) - RG CBMERJ: 31.643 (FD ID Number).
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