Alvaro Portella

As an experienced IT professional with over 7 years in infrastructure. My skills include expertise in VMWare, Installshield, Application Packaging, SCCM, Powershell, Active Directory, ITIL, QA testing (UAT and OAT), Batch Script, and Silent Installations.

With a strong background in IT infrastructure, I am well-equipped to deliver high-quality IT services and support, including managing software deployments, automating tasks, conducting QA testing, and maintaining system performance and reliability. I am a dedicated team player with strong problem-solving and communication skills, and a proven track record of delivering successful IT solutions.

-Utilizing SCCM to manage software deployments, including creating and modifying software packages, deploying updates and patches, and managing software inventory.
-Developing and maintaining PowerShell scripts to automate repetitive tasks, streamline processes, and troubleshoot issues.
-Managing and maintaining Active Directory, including creating and modifying user accounts, groups, and permissions, and managing group policies.
-Developing and maintaining VBScript and Batch Script to automate tasks and user configuration as requested by the client.
-Tracking and managing requests using an ITIL-based system, including prioritizing tasks, managing escalations, and ensuring timely resolution of issues.
-Collaborating with cross-functional teams, including infrastructure, network, and security teams, to implement solutions that improve system performance, reliability, and security.
-Providing technical support to end-users, including resolving hardware and software issues, troubleshooting network connectivity problems, and managing user accounts and access.
-Maintaining documentation of IT systems, processes, and procedures to ensure accurate and up-to-date information for future reference.

Technologist Degree in Systems Analysis and Development