Amanda Medeiros Albuquerque

With over 10 years of experience in digital marketing and operations management, I am a versatile and experienced leader who thrives in fast-paced environments and team management. As a Customer Experience Specialist at Rock Content, I collaborate with Customer Success, Product, and Services departments to ensure a solid and satisfying customer journey across multiple regions and product suites. 

My core competencies include CX enablement, process improvement, communication, and interpersonal skills. I have a proven track record of leading high-performance teams, identifying and solving problems, facilitating discussions, and co-creating processes. I am passionate about driving customer satisfaction and retention and aligning my goals with the company's objectives. I am always eager to learn, adapt, and grow with the customers' and market's changing needs and expectations. 

My strongest asset is my ability to observe a scenario, identify gaps, and act on it while navigating through transformational processes and executing tactical and strategic tasks. 

I have a proven track record of leading high-performance teams, identifying and solving problems, facilitating discussions, and co-creating processes. I am passionate about driving customer satisfaction and retention and aligning my goals with the company's objectives. I am always eager to learn, adapt, and grow with the customers' and market's changing needs and expectations. My strongest asset is my ability to observe a scenario, identify gaps, and act on it while navigating through transformational processes and executing tactical and strategic tasks. Currently, I work at a tech startup as a PMO Specialist, implementing business process improvement projects and dealing with multiple stakeholders and transformational operations.

I have a degree in Design and an additional one in Journalism. On top of that, I've been specializing myself with multiple short-term courses, as I'm a stronger believer that one should never stop learning.