Batoul Mrad

Profissional de saúde com mais de 4 anos de experiência em gestão de saúde e controle de qualidade, farmacovigilância, segurança do paciente e relatórios, pesquisa, treinamento e gerenciamento de projetos 

Work Experience
Program Coordinator | Pharmacovigilance
Axios International
Jan 2020 - Aug 2022
Assisted with planning and coordination of programs and their activities.
Monitored implementation of program policies and practices.
Worked to keep programs on schedule, within stated budgets and functioning smoothly.
Supported program growth and development as necessary.
Liaised with pharmaceutical companies (Pfizer), distributor (Fattal), hospitals, pharmacies, physicians and guarantors to ensure that oncology patients are receiving their medications efficiently.
Ensured that all patients are getting their support (access to treatment and access to diagnosis).
Carried out patient, Pharmacy and private sector visits for project flow.
Maintained and updated electronic Program files and documentations, including patient and quality assurance data using Microsoft Office.
Prepared timely monitoring reports (monthly) with patient numbers and charities support as well as quality assurance. Reports (quarterly) for internal review. Ensured that all medical trainings and SOPs are done. Followed up on patients’ treatment and reporting Adverse Events to Drug Safety Units within 24 hours.
Medical Laboratory Office Coordinator
TMC Private Lab
Jan 2017 - Jan 2018
Oversaw the office environment
Manages office tasks and communications.
Assisted upper management with key functions. Obtained revenue by recording and updating financial information, recording and collecting patient charges, filing and expediting third-party claims.

Languages
Arabic: native
English: native Portuguese: intermediate
Certificates
- Harvard University, 2022
Leadership & Coaching Change Management Ethics at Work Presentation Skills Project Management Time Management Global Collaboration Difficult Interactions
Established operation strategy in a team for
improvement.
BATOOL MRAD
InPterrongsrhaipm Coordination | Healthcare Management & Quality | Pharmacovigilance
Laboratory Trainee
Master Lab, Brazil
Jan 2016 - Jan 2017
Prepared samples for testing using various laboratory equipment.
Maintained all laboratory records.
Complied with the correct procedures, policies, and health and safety regulations.
Conducted laboratory tests, analyze results, and document your findings.
Stay informed with the latest industry trends, techniques, Cleaned and sterilized equipment and work area. Collected and prepared research and information needed for studies.
Chemical, Microbiologic, Hematologic and Hormonal Testing.
Gas Chromatography Intended to Screen for: Drugs, Alcohol and Organic Acids.
Laboratory Trainee
Bikhazi Hospital | AUST | Modern Labs
Jan 2015 - Jan 2016

Education
Project Management Diplome
UMass Amherest University Dec 2022 - present
Masters Degree in Healthcare Management & Quality Control
Lebanese University
2020
Bachelor Degree in Clinical Laboratory Science
American University of Science and Technology. 2015
Certificates
- Harvard University, 2022 Leadership & Coaching Change Management Ethics at Work Presentation Skills
Project Management Time Management Global Collaboration Difficult Interactions
Research Projects
Patient Support Program (Thesis Master Research)- Feasibility Study for Elderly in southern area- Balanced ScoreCard for Primary Healthcare Center In Lebanon Swedish Heathcare system Security in Health Infor