
Carlos Pistillo
Atendimento ao Cliente / Suporte
Sobre Carlos Pistillo:
Currently assigned as Service Reliability Engineering (SRE) job role in an automotive industry client. Responsible for analyze mainframe Key Performance Indicators (KPIs), develop & lead projects for implement best practices, modernization matters, increase performance and mitigate points of failure which consequently increase client's maturity level.
On the mainframe disaster recovery (DR) field (exercise & real) focused on the Recovery Time Objective (RTO) x Recovery Point Objective (RPO) to identify and work on what is needed to bring client to the next level in the resiliency journey
Experiência
• Site Reliability Engineering professionals have the right mix of knowledge and skills in software, programming, data structures, algorithms and systems operating software.
• Theyareresponsibletoanalyzebusinessneeds,advise&design,build,test,deploy changes and maintenance of a well engineered information system.
• Theirmissionistoprogress,protectandprovideaflawlessexperienceofservices for users - internal or external.
• SREs focus on Automation, Reliability, Performance and Security of services.
• z/OS – Maintenance & Upgrades
• TSO, ISPF, SDSF, JCL
• SMP/e
• JES2, Update Parmlib and Proclib
• HMC & HCD (Hardware Config)
• USS - OMVS
• PD – Problem and Determination
• ISV support, maintenance and upgrades
• Products Migration from Vendor to IBM and vice-versa
• Perform security compliance with health check management
• Leading client's transition (outsourcing) of their Z platform support area
• Leading moves from steady state data centers to the z Cloud solution, based on
costs and modernization
• New mainframe LPAR design, planning and definition, to achieve client needs
• Technical responsibility of client's Disaster Recovery (DR) planning, development
and exercise
• Subject Matter Expert on leading & performing zOS Upgrades and ISV Upgrades
Educação
Computer Science Bachelor degree, UniMetrocamp Wyden, Campinas