Caroline Marvilla

Customer Support | Trader | Finance | Team player | Good communication skills 

Disney Cruise Line 

Guest Services Systems Coordinator Jan. 2023 – Sep. 2023 

In charge of Confiscated Items, Internet and APP challenges onboard; Log and offload Lost and Found items; point of contact for Missing Luggage with Housekeeping and Shoreside team; Prepare special needs request for upcoming cruise; Print Key cards for all Guests onboard, assist and supervise Front Desk operation.

Guest Services Hostess April. 2022 – Jan. 2023 

Assist the Guests on Front desk, telephone and chat; cash handling; currency exchange; book onboard activities for the Guests and assist with any challenges they may have including other departments and Night audit duties. 

SAP Ariba March 2021 – Nov. 2021 

Procurement Operations Specialist 

Guide the customers with any issue they had with SAP Ariba system, to create, sell, buy and support communication between buyers and suppliers. 

MSC Cruises Dez. 2019 – Mai. 2020 

Guest Services Agent 

Main duties of hotel operations, as in accounting operations, payments in different currencies, exchange, in charge of the emergency line for crew and passengers and assistance to the immigration department. 

Bristol Easy Plus Lapa Rio 

Receptionist Oct. 2017 – April 2019 

Customer service, cashier operations, guest relations, reservations, sales and night auditor. I had to organize check-in and check-out; organize and receive the payments and documents related to this; control the availability of the hotel on the OTA’s, create and cancel reservations; sell and negotiate prices for important holidays

University Anhembi Morumbi Sep. 2023 - Present 

MBA in Investiments, Finance and Banking

 University Veiga de Almeida Feb. 2015- Jun. 2019 

Graduation in International Relations 

ETE Adolpho Bloch Feb. 2012 - Jun. 2015 

High in Tourism and Hospitality