Diego Amaral

EXPERIENCE

Data Product Manager​ Jun 2022 – Present
Cloud Humans
I was responsible for product team backlog, actively prioritizing technical debts, resource management, bug resolution, and alignment with Operations and Supply teams' OKRs every quarter. 

Managed a collaborative team of 2 software engineers and 2 data scientists using Agile methodologies, delivering strategic product roadmap features for scalable operations growth.

Implemented a product tour guide, reducing agent support onboarding friction and achieving an 80% decrease in first-ticket response time.

I designed innovative experiments, leading to a 70% internal audit time reduction, optimizing compliance procedures, and saving 10,000 BRL monthly.

Achieved an 80% reduction in content management time, enhancing user experience and saving 6,000 BRL monthly.

Led product discovery and implementation of chatbots for WhatsApp business message handling, leading a team of 1 front-end engineer and 2 data scientists.

Data Specialist​Jan 2021 - Jun 2022
 

Cloud Humans
I leveraged Airflow to establish a seamless data workflow, ensuring organized information and data reliability to operations, financial and onboarding teams. Structured the company's database within AWS Data Lake, integrating diverse data sources like APIs, CSV, JSON, and relational databases. 
Through Retool, I launched personalized products to specific use cases. Created compliance tooling that increased quality metrics, scalable actions tolling in the main company product created default settings tooling empowering the operations team.
Through data modeling and optimized data visualization, empowered stakeholders make great data-driven decisions, enhancing the overall analytical process and providing valuable business insights.

Intern Restaurant - PMO​Oct 2019 - Jan 2021

Uber Eats

Played a key role in a cross-functional team that achieved a remarkable 50% increase in conversion by improving searchable tags mechanics for restaurants, resulting in a significant 30% revenue growth.

Automated primary data integration from Salesforce to Uber Eats tools, streamlining primary data into onboarding workflow and reducing manual errors.

Developed a subproduct for scalable promotion/ads in the SMB vertical, along with a dashboard to track their performance. This initiative increased offer adoption by 50% MoM. 
In daily routines, I was responsible for tracking strategic KPIs, exploring opportunities to make data-driven decisions, and effectively communicating insightful findings to Sales, Onboarding, and Account Management teams.

EDUCATION

Business Administration​Jun 2016 - Jan 2021

Centro universitário FEI - Bachelor