Heinner Gomez

Objective
Make customers more productive in their business by the service That I can provide at the time of contact,
while expecting the Satisfaction of them through the quality of service that I will offer.
Contribute with the productivity of the company which I served
Used tools
ServiceNow
Remedy
Microsoft Teams
Outlook
Skype
Active Directory
SAP P20
SAP P30 SAP
P40
Microsoft Azure EQ AZ900 October 2020
ITIL 4 Foundation: Key Concepts
Drivers License B1 , A2
Skills
 Communication.
 Ability to Work Under Pressure.
 Decision Making.
 Time Management.
 Self-motivation.
 Conflict Resolution.
 Leadership.
 Adaptability

Work experience:
call center agent with experience providing technical support.
have contact with business customers and assist them technically via telephone or chat.
solve technical problems related to resetting passwords, Outlook email configuration, support for portals,
applications and pages.
Experience in technical support
Experience in call center
Knowledge in cloud systems.
Knowledge or experience in VPN, printers, hardware, Office, Outlook, password resets, phone registration,
issues with platforms or other applications.
Knowledge in Windows.
Knowledge in ServiceSnow
Knowledge in SAP P20, 30, 40
Knowledge in Active Directory