Lucas Pagotto

IT Applications Specialist with experience in project management, team leadership, and working in global environments.

Leading system improvements and cross-functional initiatives in SAP and ServiceNow environments, ensuring operational stability and strategic alignment with business goals.

Trilingual (Portuguese, English, and Spanish), leveraging communication as a strategic tool to enhance efficiency and governance.

Profile aligned with coordination and leadership roles, bringing strategic vision, cross-functional integration, and strengthening organizational performance.

Coordination of SAP AMS (Application Management Services) for the Americas region, ensuring operational stability, SLA compliance, and alignment with business demands.
Implementation and standardization of methodologies and processes to enhance governance, operational efficiency, and application management maturity.
Support and oversight of SAP satellite systems, including Sovos, Mastersaf DFe, TaxOne, and E-DX, ensuring tax compliance and seamless system integration.
Definition, development, and monitoring of KPIs and management dashboards, leveraging performance metrics to support strategic decision-making.

Sou formado em Engenharia da Computação.