Mariana Werner

Digital Marketing student with experience in customer service at a 5 star luxury hotel ; aviation crew at an international airline. Extensive experience in volunteering with children. Reliable, flexible and quicklearner, ready for new challenges .
 

EMIRATES AIRLINES - DUBAI - UNITED ARAB EMIRATES
Cabin Crew - February 2022 -  July 2022 -  Taking care of passenger's well being and safety during the
flight;
- Resolving unexpected situations onboard, applying first aid
and explaining security instructions to customers;
- Communication with crew members and passengers
regarding security protocols and cabin functionality. 

PALÁCIO TANGARÁ, OETKER COLLECTION - SÃO PAULO/SP, BRAZIL
 Front Desk Hotel - September 2021 -  December 2021
Recreation Assistant - February 2014 - August 2015
2020 - 2021 - Hospitality studies
- Greet guests with a smile and answer their questions
- Make reservations at the hotel's restaurants 
- Work directly with concierge staff
-Handle direct calls from guests and potential customers
- Clean and tidy front desk area
 

CENTRO UNIVESITÁRIO UNINTER - SÃO PAULO/SP, BRAZIL  

February 2023  (ongoing ) Digital Marketing 

CENTRO UNIVERSITÁRIO SENAC - SÃO PAULO/SP, BRAZIL 

 2020 - 2021 - Hospitality studies
 

 WINGS ESCOLA DE AVIAÇÃO CIVIL - SÃO PAULO/SP, BRAZIL 

 2019 - 2020 : Cabin Crew National License