Konigsberger Vannucchi Arquitetura Julho 2014 - Julho 2014Responsible for creation and implementation of the company’s Marketing Strategy.
Image and reputation diagnosis. Reformulation of Brand, sales material, tone of voice and communication tools. Development of Content Marketing and CRM Manual. Creation and maintenance of clients database. Responsible for internal communication and events organization.
Internal Client Satisfaction Specialist
IBM Janeiro 2013 - Julho 2014Leader for Americas and Iberia. Creation and follow up of action plans to enhance sellers experience with administrative support. Development of surveying process and deep analysis/interpretation of results using cultural awareness and process background. Creation and facilitation of Client Awareness course for teams in IBM Madrid Center.
IBM Janeiro 2008 - Dezembro 2012Responsible for end-to-end process management of contracts for Spain and Portugal. Member of Super Titans Project (development and education of key process cross-country). Focal point for clients disputes.
IBM Janeiro 2006 - Dezembro 2007Support to training/development initiatives within IBM Management Community. Maintenance and improvement of Management Talent System. Responsible for department’s communication actions and events organization.
High Performance Digital Mareting
2015 - Atualmente (2 anos) São Paulo
Master Degree in Corporative Communication and Publicity
Universidad Complutense de Madrid
2008 - 2009
(1 ano) Madrid
Graduation Degree in Business Administration with emphasis in Marketing and International Business