Paolla Cristina Flessak

Hey! I'm Paolla, but everyone calls me Lola. ✨

📞 With over 8 years of experience in customer-facing roles, I've worked in the Hospitality and Events Industry, as well as in the tech industry as an Customer Support and Experience agent and Inside Sales rep.

For the past 3 years, I've been exclusively working with CS and CX. I've learned all about the most common tools like Slack, Google Workspace, Jira, GiHub, ZenDesk, Intercom, FreshChat, Ring Central, and provided accurate yet loving support to my customers in tickets, e-mails, phone calls, live chat, or social media.

🪩 I'm also an experienced Events Coordinator, having worked with live music events, festivals, theater plays, and parties for over 10 years.

📚 I'm a curious and self-motivated person, fluent in Portuguese (my native language), and have taught myself Spanish, English, and some basic French.

🏳️‍🌈 In my spare time, I run my small multicultural event company called Esculhambarte, founded 5 years ago, and now a reference for LGBTQIA+ inclusive events in my region.

Hostinger - 2022 - 2023

• Provide exceptional customer support via email, live chat, and social media platforms.

• Fix WordPress bugs using basic PHP, SSH, and phpMyAdmin.

• Continuously contribute to the company's knowledge database to improve team efficiency.
• Respond promptly to customer queries related to domains, DNS zone, website bugs, email troubleshooting, and payment inquiries.

• Display a strong aptitude for resolving technical issues in a timely and effective manner.• Provide exceptional customer support via email, live chat, and social media platforms. 

• Fix WordPress bugs using basic PHP, SSH, and phpMyAdmin. 

• Continuously contribute to the company's knowledge database to improve team efficiency. 

• Respond promptly to customer queries related to domains, DNS zone, website bugs, email troubleshooting, and payment inquiries. 

• Display a strong aptitude for resolving technical issues in a timely and effective manner.…see more

Skills: Jira · GitHub · Slack · WordPress · SQL · PhpMyAdmin · SSH
 

UENI 2021 - 2022

• Provided exceptional support via email, live chat, and social media platforms

• Conducted translations between Portuguese and English proficiently

• Contributed continuously to the company's knowledge database

• Collaborated with software developers and other teams to identify and resolve bugs and issues

• Worked as an inside sales agent, handling live chat and inbound calls effectively

• Promoted social online events to improve team culture and foster better relationships

• Provided exceptional support via email, live chat, and social media platforms • Conducted translations between Portuguese and English proficiently 

• Contributed continuously to the company's knowledge database

 • Collaborated with software developers and other teams to identify and resolve bugs and issues 

• Worked as an inside sales agent, handling live chat and inbound calls effectively 

• Promoted social online events to improve team culture and foster better relationships

Skills: Suporte técnico · Microsoft Office · Google Workspace  · Freshdesk · My Call Tracker · Ring Central

 

Flessak Indústria Mecânica - 2016 - 2020

• Worked at Flessak, a mechanical engineering company specializing in building machines and machine parts for various industrial businesses and factories.

• Provided exceptional customer support via email and telephone, assisting clients with their inquiries and concerns.

• Prepared and presented budgets and quotes for services and products to clients.

• Managed front desk and sales duties, ensuring smooth and efficient operations.

• Demonstrated exceptional call-handling skills, handling a large volume of calls daily with a calm demeanor and strong work ethic.

• Worked at Flessak, a mechanical engineering company specializing in building machines and machine parts for various industrial businesses and factories.

 • Provided exceptional customer support via email and telephone, assisting clients with their inquiries and concerns.

 • Prepared and presented budgets and quotes for services and products to clients. 

• Managed front desk and sales duties, ensuring smooth and efficient operations. • Demonstrated exceptional call-handling skills, handling a large volume of calls daily with a calm demeanor and strong work ethic.

Skills: Suporte técnico · Gestão · Atendimento ao cliente · Vendas

Hotel and Events Management - Centro Europeu - 2012