
Paulo Rufino
Turismo / Viagens / Hospitalidade
Serviços oferecidos
Guest Service Agent with over 3 years of experience on cruise ships, responsible for guest services, front desk operations, passenger payment processing, information management, and operational support. Proven ability to handle and resolve guest issues efficiently, ensuring high levels of customer satisfaction in a multicultural, high-volume environment with strict service quality standards. Recognized for professionalism, attention to detail, and commitment to service excellence.
Experiência
Responsible for front desk operations and guest services on a cruise ship, including passenger check-in and check-out procedures, passenger payment processing and closure, and accurate management of guest accounts. Acted as the main point of contact for guest inquiries, requests, and complaints, ensuring prompt and effective resolution of issues. Provided high-quality customer service in a fast-paced, multicultural environment, working in coordination with different departments to maintain service excellence and strict operational and financial standards.
Educação
High School, 2018
Opera PMS
Computer Skills
Microsoft Office (Word, Excel, PowerPoint)
I studied software engineering for 2 years, but I dropped out of college.
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