Rafael Teixeira Pinto

I worked with the team of Amit Kleiman, 
the manager of EMEA on the DocuSign Salesforce department. I Helped with 
the handling and management of cases regarding the product of DocuSign for 
Salesforce.

 Provide exceptional technical support for the
DocusSign Agreement Cloud (DAC) integrati... veja mais
Competéncias: Salesforce.com Administration
Technical Support Engineer
ago de 2019 - mai de 2021 - 1 ano 10 meses
— Assisting in the resolution of complex production
issues, including customer concerns, system testing,
strategy sessions and distribution of knowledge
throughout the company.
— Acquiring and maintaing knowledge of existing
systems and integrations like Salesforce and Microsoft
Dynamics.
— Advisor for advanced DocuSign features, such as
APls, DocuSign Connect, Power Forms, Integrations,
Organizational features
— Providing mentoring sessions to multiple new hires
— Delivering Spotlight session during Team meeting
(Subject: soft skills, delivered in May 2022)
— Handling Account Manager's escalations
— Consistent metrics with positive client’s feedback

 Provide exceptional technical support for the
DocusSign Agreement Cloud (DAC) integrati... veja mais
Competéncias: Salesforce.com Administration
Technical Support Engineer
ago de 2019 - mai de 2021 - 1 ano 10 meses
— Assisting in the resolution of complex production
issues, including customer concerns, system testing,
strategy sessions and distribution of knowledge
throughout the company.
— Acquiring and maintaing knowledge of existing
systems and integrations like Salesforce and Microsoft
Dynamics.
— Advisor for advanced DocuSign features, such as
APls, DocuSign Connect, Power Forms, Integrations,
Organizational features
— Providing mentoring sessions to multiple new hires
— Delivering Spotlight session during Team meeting
(Subject: soft skills, delivered in May 2022)
— Handling Account Manager's escalations
— Consistent metrics with positive client’s feedback