Vera Braga

Especialista em Atendimento ao Cliente & Serviços Jurídicos | Customer Support & Legal Services Specialist | Atención al Cliente & Soporte Jurídico
Atendimento, Vendas & Suporte Jurídico | Customer Service, Sales & Legal Support | Atención al Cliente, Ventas & Apoyo Legal

Português (PT)

Sou formada em Direito, com experiência em atendimento ao cliente, vendas e suporte jurídico. Tenho comunicação clara, organização e facilidade em lidar com diferentes perfis de clientes. Atuo com análise simples de dados, resolução de problemas, retenção e relacionamento. Busco oportunidades para desenvolver habilidades comerciais, interações LATAM e suporte jurídico em ambientes nacionais e internacionais.

English (EN)

I hold a Law degree and have experience in customer service, sales, and legal support. I offer clear communication, strong organization, and adaptability when dealing with diverse client profiles. Skilled in basic data analysis, problem-solving, customer retention, and client relations. I am seeking opportunities to strengthen my commercial skills, LATAM engagement, and legal support in both local and international settings.

Español (ES)

Soy graduada en Derecho, con experiencia en atención al cliente, ventas y soporte jurídico. Destaco por mi comunicación clara, organización y capacidad para tratar con distintos perfiles de clientes. Manejo análisis básico de datos, resolución de problemas, retención y relaciones con clientes. Busco oportunidades para desarrollar habilidades comerciales, interacción con mercados LATAM y soporte jurídico en entornos nacionales e internacionales.

AlmaViva Experience – Debit Collect (April 2025 – Present)
 Leading Latin American technology company with European presence.

• Administer and monitor KPIs to drive credit recovery performance, achieving measurable improvements in collection efficiency.
• Analyze banking contracts to identify risks and ensure compliance, supporting strategic decision-making.
• Prepare and present proposals to optimize credit recovery processes and enhance operational outcomes.

Judge’s Advisor (2021–2024)
 Court of Justice of the State of Amazonas – TJAM, Pauini, Brazil

• Managed and prioritized the preparation of judicial orders and administrative tasks in a fully digital environment.
• Developed and implemented digital tools and workflows to enhance office efficiency and productivity.
• Drafted reports, opinions, and sentences for criminal (violence against women, juvenile offenders, homicide, drug offenses) and civil cases (family law, social security).
• Maintained confidentiality and ensured compliance with legal standards while supporting proactive, results-driven case management.

District Attorney’s Advisor (2019–2021)
 Public Ministry of Amazonas – Codajás, Brazil

• Managed the operational and administrative responsibilities of the office, ensuring smooth workflow and organizational efficiency.
• Analyzed a wide range of legal matters, providing informed guidance to support the District Attorney’s decision-making.
• Coordinated and scheduled key meetings with internal teams, law enforcement, healthcare institutions, and municipal authorities.
• Delivered strategic advice on sensitive cases, including violence against women, sexual exploitation, and drug-related offenses.
• Fostered collaborative relationships across multiple stakeholders while maintaining high standards of confidentiality and professionalism.

Independent Lawyer (2018)
 Advised major companies, including Samsung and Neotec, on labor and civil matters

• Provided legal guidance on labor disputes, civil cases, and regulatory compliance.
• Supported risk management for industrial operations with potential workplace hazards.
• Drafted contracts and legal opinions to ensure corporate compliance and operational safety.

Head of Legal Department (2017)
 Amazonas Secretary of Youth, Sport, and Leisure – SEJEL, Manaus, Brazil

• Led legal oversight of public contracts, partnerships, and government events.
• Advised executive management on compliance, public fund administration, and anti-corruption matters.
• Provided strategic legal guidance to ensure transparency, accountability, and regulatory compliance.

Intern – Management Advisory – Head of Section (2012–2016)
 Manaus Social Security – MANAUSPREV – Local Department of Social Security

• Supported the legal defense of retirement acts before the Court of Auditors of the State of Amazonas.
• Ensured compliance with public law, administrative procedures, and regulatory standards.
• Conducted legal research and analysis on statutory and constitutional matters.
• Assisted in drafting legal opinions and institutional reports.

Bachelor’s Degree in Law, 2016 (GPA: 3.0)
 Federal University of Amazonas – Manaus, Brazil

• Awarded a Tuition Waiver, a merit-based grant recognizing academic excellence and outstanding performance.