- Responsible for release planning; including communicating with product owners, program management, development, quality assurance/testing and operations to ensure all deployment requirements are gather and support/development teams engaged.
- Accountable for release documentation that includes collaborating closely with teams to ensure agreed upon release plan documentation and deployment tasks meet expectations and mitigate change risk.
- Assist in release deployment; managing deployment releases by validating resources, coordinating scheduled tasks, ensuring deployment validation, initiating back out plans and communicating deployment results and issues.
- Coordinates execution of production releases that usually include off hour release work.
- Review and validate release test plans are evident for release deployments.
- Assist in developing and maintaining release schedules for production deployments.
- Review all release plans for impact to CAT Digital cloud and on-prem environments.
- Communicate to leadership when release deployments have cause outage incidents.
- Validate release process documentation and business requirements are adhered to by all application/service/platform resource teams.
- Additional responsibilities as assigned by the CAT Digital ITSM Operations Manager.
- Requires a college or university degree, technical certification, or equivalent experience.
- 6+ or more years of experience working in technology ITSM operations.
- Experienced with the use of ServiceNow or similar software (i.e., Remedy), specifically Release Management and Change Management
- Understanding of ITIL service delivery processes
- Prior Release Manager experience
- Knowledge of cloud hosted environments (primarily AWS), software development lifecycles and application services.
- People skills to deal with sensitive, emotional, or potentially controversial situations.
- Ability to influence behavior, including support and development resources and/or obtain the cooperation and commitment as needed.
- This position should be familiar with project management methodologies as they will participate in multiple projects representing expertise for release management process.
- Strong planning and communication skills
- Organizational Release Change Management training
- Experience with Cloud hosted application and services and migration change management.
- ITIL Certifications beyond Foundational Certification
- PMI / PMP Certification
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Release Manager - Brazil, Brasil - YASH Technologies
Descrição
Candidates From LATAM Countries Are Preferable
Job Description:
The Release Manager for Caterpillar's Digital Systems has primary responsibility for defining, implementing, and executing multi-applications, services and platform release management processes. Contribute to and assist in creating a well-planned and well-delivered release plan; resulting in deployments as intended and delivered on schedule.
Job Duties:
Basic Qualifications:
Top Candidates Will Have:
