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    • Analista De Customer Service - Distrito Federal - Amazon Servicos De Varejo Do Brasil Ltda.

    Amazon Servicos De Varejo Do Brasil Ltda.
    Amazon Servicos De Varejo Do Brasil Ltda. Distrito Federal

    há 2 semanas

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    Descrição

    High School or equivalent diploma.
    - Intermediate / Advanced English Level, necessary for contact with leaders from other countries.
    - Previous customer service experience
    - Ability to prioritize work efficiently.
    - Familiarity with Windows Operating Systems, Microsoft Outlook, and multiple web browsers.

    **Job Details:** 100% on-site position in DBS5 (Brasília) with a 5x2 schedule (5 days on, 2 days off). May include weekends and holidays.
    **At Amazon:** Our mission is to be Earth's most customer-centric company. We strive to exceed expectations by innovating and providing best-in-class customer support.
    As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time support to ensure timely package delivery. You will also connect customers with experts for accurate package information. The role involves resolving issues, setting expectations, and making decisions on behalf of customers.

    **Responsibilities:**
    - Empathize with and prioritize customer needs.
    - Uphold company values and respect every customer.
    - Resolve issues and set expectations with customers.
    - Compose grammatically correct and concise responses to customer issues.
    - Approach problems logically and make decisions for customer outcomes.

    **A Day in the Life:** You will be based at one of our last-mile delivery warehouses. You will contact warehouse associates, delivery partners, and customers when they need guidance. You will inform delivery partners about rescheduled deliveries and resolve delivery issues to ensure customer satisfaction.
    **Benefits:**
    - Comprehensive training and equipment package.
    - Health and dental insurance (CarePlus).
    - Life and accidental death insurance (Icatu).
    - Retirement plan.
    - Employee Assistance Program (EAP).
    - Meal and transportation allowances.

    **About the Team:** We value diversity and inclusivity. Our team members are capable of offering the best results for our customers. We celebrate the diversity of our workforce and the various ways they work. If you need accommodations for an interview or integration process, please notify your recruiter.

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