Service Operations Analyst - São Paulo, Brasil - Cytiva

Descrição

Proactively support internal and external customer by independently handling all assigned administrative duties and taking direction from and balancing the needs of multiple staff members.

• Provide general office administrative services support for the team.
• Responsible for creating a support network for the outside sales team by closely partnering with them to perform any non selling activities such as entering quotes, tracking orders, prioritizing shipments, monitoring supply etc.
• Support purchasing process for Service team requests (Calibration and office demands)
• Manage and process the orders in multiple systems, ensuring all compliance requirements are completed.
• Manage sales orders to ensure service items are delivered on time in order to support customer requests.
• Responds to customer requests and order related inquiries, and addresses customer satisfaction issues
• Send for billing team list of sales orders to be invoiced in each week based on Zone requirements.
• Support the FSE open the work orders/service requests on the system and dispatched.
• Support FE Manager to keep optimal stocking levels according to existing SLAs to assure OTD.
• Communicate estimated dates with Service team to drive revenue generating activities and service coordination.
• Proactively update the install base on the Service Max system with the support of service sales team.

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Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.