Coordenador(a) de Sucesso do Cliente com foco em Departamento Pessoal - Fortaleza - Kiip

Descrição

Sobre o cargo:

O coordenador(a) de sucesso do cliente com foco em departamento pessoal é responsável por estruturar processos de CS e suporte.

• Desenhar e aprimorar processos de onboarding, suporte e ongoing;
• Implementar métricas de retenção, churn, NPS e eficiência operacional;
• Construir e organizar uma "base de conhecimento" para clientes;
  

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