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    • Coordenador(a) de CX - Sao Paulo - Blueground

    Blueground
    Blueground Sao Paulo

    há 1 mês

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    Descrição

    Job Title: Checkout Operations Lead

    At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.

    We believe in a culture of collaboration, inclusiveness, and opportunity for our team members across 17 countries. Depending on the role's requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

    About This Role

    The Checkout Operations Lead is responsible for managing and optimizing the customer experience during the checkin phase of the rental process. This role requires a passion for technology, automation, and data analysis to enhance efficiency and customer satisfaction.

    Main Responsibilities:

    • Develop and implement the customer journey for the check-in process, ensuring a seamless and efficient experience.
    • Ensure that check-in is quick and easy to understand.
    • Control the productivity and targets of the check-in team.
    • Collaborate with sales and operations teams to optimize the check-in process and address any operational challenges.

    Requirements:

    • Experience in similar positions, preferably in customer service or operational roles.
    • Strong knowledge and interest in technology, automation, and data analysis.
    • Proficiency in using tools such as Excel (advanced), Google Sheets, PowerPoint, and CRM systems.
    • Excellent problem-solving skills, with the ability to identify and address operational issues efficiently.
    • Customer-centric mindset, with a focus on enhancing the overall customer experience.
    • Fluency in English; additional languages are a plus.

    Compensation:

    Estimated salary $120,000 - $180,000 per year, depending on experience.

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