Game Customer Service Contractor(Part-Time) - Brazil - Mattel163

    Mattel163
    Mattel163 Brazil

    há 3 dias

    Tecnologia / Internet
    Descrição

    Game Customer Service Contractor(Part-Time)

    This part-time contractor position is responsible for handling escalated tickets from Level 1 CS contractors, primarily focusing on non-in-game currency or score editing escalated tickets.

    To resolve these issues, the contractor will review game knowledge from product development documentation, internal knowledge databases, GM backend tool queries, and communicate directly with the dev team to provide clear response instructions based on standard operating procedures (SOPs). The quantity and quality of escalated tickets processed will impact contract renewal, with a benchmark requirement of 30 escalated tickets per 4-hour shift.

    Daily Tasks:

    • Summarize player inquiries daily/weekly/monthly basis

    The role requires strong customer service skills and basic understanding of casual games or card games. Familiarity with CRM tools such as Aihelp/Helpshift is also essential. Native Spanish or Portuguese speakers are preferred due to some Chinese language requirements in customer service backend tools.


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