- Gather essential details to assess and triage cases efficiently, ensuring timely resolutions in line with defined SLAs.
- Maintain accurate documentation within the ticketing system, streamlining communication between teams.
- Bachelor's Degree in Computer Science or equivalent field; 3 years of technical customer support experience;
- Excellent verbal and written communication skills in English;
supplychaincustomerservicespecialist - Quatro Barras, PR - beBeeTechnicalSupport
Título do emprego: IT Service Desk
Descrição
Supply Chain Support Specialist
We are seeking a skilled and detail-oriented Supply Chain Support Specialist to join our team. As a key member of our support group, you will be responsible for providing top-notch customer service via phone and ticketing systems.