Service Solution Manager MedTech Brazil/ Base: Guarulhos/SP - Johnson & Johnson

    Johnson & Johnson
    Johnson & Johnson Guarulhos, Brasil

    há 1 semana

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    Descrição
    At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.

    We are searching for the best talent for Service Solution Manager MedTech to be in Guarulhos/SP - Brazil.

    In this role you will be responsible for:
    • Responsible for managing Field and Service Center operation
    • Responsible for managing Customer Care and backoffice activities
    • Responsible for Spare Parts inventory mangament, including replenishment
    • Guarantee that the Service Center structure is aligned with the business/operation
    • OPEX execution
    • Responsible for KPIs and SLAs' management
    • Responsible for managing/leading new product release projects, including resources' evaluation such as spare parts, tools, manpower and service center certification
    • Lead and conduct proactive risk/mitigation strategies review with key internal stake holders.
    • Works closely with all other departments to communicate customer concerns, feature requests and bug reports and plays a critical role in customers' satisfaction.
    • Create synergy between the various franchises departments to drive proper alignment and improve customer satisfaction.
    • Works with segments or customers to establish relationship with appropriate client contacts
    • Manage Training Delivery for FSE's training classes.
    • Be the technical services representative when working with franchises, and new product launch teams to provide the Serviceability requirements for the next products.
    • Responsible for communicating business related issues or opportunities to the next management level.
    • Responsible for ensuring subordinates follow all Companies's guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
    • Responsible for ensuring personal and Company compliance with all local and Company regulations, policies, and procedures.