RCS Product Support Specialist - Bebedouro, Brasil - iHeartMedia

Descrição

What We Need:

Someone to be the primary point of contact for clients by handling phone calls, and emails from customers in the United States and other countries. To provide timely and accurate answers on subjects that can range from software clock building to audio cards, network infrastructure, or a SQL Server database. Please note this a remote position.

What You'll Do:

• You will document interactions with customers; provide answers by identifying problems; research answers and guide customers through corrective steps.
• You will work with colleagues to troubleshoot problems in software, hardware, networks, and systems.
• You will be writing up technical documentation that can be used to repair software defects and deliver enhancements.
• You will work with customers to improve software system performance by identifying problems and recommending changes.
• We ask that you keep your skills up to date by participating in educational opportunities and maintaining personal networks.
• Working with other departments within RCS teams to further extend our product capabilities.

What You'll Need:

The ideal candidate should possess excellent customer service skills and a team focus. Attention to detail and the ability to multitask in a fastpace environment is necessary. Candidates should have a fundamentally sound knowledge of networking technologies, Microsoft Windows, and Microsoft SQL Server.

• We are looking for people with recent experience working in a Radio, IT, or Engineering environment. Knowledge of broadcast software such as GSelector, Zetta or NexGen is highly desirable. Knowledge of Mediabase is also beneficial.
• If you have prior Customer Service experience, we want to hear from you.
• We need people with a built-in ability to prioritize. Your experience in Radio or TV means you know what to do when the Off-Air call comes in.
• Ideally, you already have well-developed troubleshooting and investigative skills.
• We never close Alternate schedules may be required.
• Bilingual English\Spanish abilities are a plus.
• We need someone with a can-do attitude

What You'll Bring:

Compensation:

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$ $22.00

Location:

VIRTUAL MST, NE

Position Type:

Regular

Time Type:

Full time

Pay Type:

Hourly

Benefits:

iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more

We are accepting applications for this role on an ongoing basis.