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- Intermediate knowledge in telecom solutions and architecture.
- Solid understanding of networking concepts and protocols, including TCP/IP, VLANs, OSPF, BGP, MPLS, VPN, QoS, SDWAN, voIP and routing protocols.
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- Native Portuguese Brazilian and Excellent written and oral communication skills in English.
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- Familiarity with network monitoring tools and technologies.
- Must have experience in managing L3/L4 issues.
- Excellent problem-solving skills, ability to work with urgency sense being proactive and organized.
- Exceptional communication and interpersonal skills to interact with clients and team members effectively.
- Availability to stand-by on demand and to attend meetings at crisis moment. Availability to travel.
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Senior Analyst, Network - Campinas, Brasil - Averis
Descrição
Grow your career with us
Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company.
Role Summary:
Responsible for the information technology network architecture and overall direction for the organization's technical infrastructure.Responsibilities:
KEY RESPONSABILITIES• Monitor, maintain and manage a secure client's DMZ, WAN, LAN and Internet connectivity. Ensure that the network is designed for the most efficient data and voice traffic routing, load balancing, redundancy and backup, while optimizing cost / performance.
• Participate in design, implementation and enhancement of Local Area Networks / Wide Area Networks, wireless / mobile connectivity, vulnerability assessments, firewalls and any other intrusion detection systems set-up and configuration.
• Review information, requests, incidents, problems and analysis collected and escalated by the Infrastructure Help Desk team. Perform additional analysis of incidents and problems. Resolve the incidents and problems.
• Assist with projects and trials of new network technologies, architectures and solutions.
• Provide technical consultancy on network hardware/software to the business.
• Ensure appropriate levels of spares are maintained across the business.
• Evaluate network change requests. Coordinate implementation of approved change requests. Ensure the integrity and performance of the network.
• Provide customer focus by ensuring that Network Management services are delivered to meet customer business needs and expectations.
• Operate network hardware/software configurations in accordance with client's standards and procedures.
• Work with local and global companies to ensure that network equipment standards are adopted, implemented and maintained appropriately.
• Escalate incidents and problems, as necessary, to the appropriate team, Site IT Delivery or vendor, while actively retaining ownership of the incident on behalf of the customer.
• Manage third parties working on network equipment maintenance/enhancements to ensure that effective 3rd party service is being delivered.
• Establish strong working relationships and understanding between the Network Management team members, Infrastructure Help Desk team and other support teams.
Requirements:
When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws.
Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.
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