Shop Manager - São Paulo - Keeta

    Keeta
    Keeta São Paulo

    há 2 dias

    Descrição

    Role Overview

    The Keeta Shop Manager will lead the development and operations of Keeta's merchant supply business in Brazil. This role is responsible for ensuring timely delivery of materials, launching and scaling Keeta Shop, and building a structured supply model that supports merchant operations and long-term growth.

    Job Responsibilities

    1.
    Operational Excellence & On-Time Delivery

    • Own and improve
      On-time Delivery Rate
      for merchant material distribution
    • Manage end-to-end logistics for New Merchant Kits
    • Coordinate with procurement, warehouse, and delivery partners
    • Monitor inventory levels and prevent stockouts
    • Establish SLA tracking and operational dashboards

    2. Keeta Shop Launch & Scaling

    • Lead the launch of Keeta Shop ordering flow for merchants
    • Design and optimize the reorder process within the platform
    • Define pricing, margin structure, and minimum order policies
    • Drive adoption among active merchants
    • Drive adoption among active merchants

    3. Supplier & Category Management

    • Identify and negotiate with suppliers for packaging materials and core SKUs
    • Manage vendor relationships, pricing agreements, and payment terms
    • Expand catalog strategically into selected ingredients (e.g., flour, cheese, tomato sauce)
    • Evaluate SKU performance, margin, and operational feasibility
    • Develop roadmap for expanded supply offering

    4. Cross-Functional Coordination

    • Align with Merchant Experience and BD teams on onboarding kits
    • Partner with Finance on margin control and cost structure
    • Coordinate with Product/Tech for Shop platform improvements
    • Support marketing initiatives related to Keeta Shop adoption

    5. Performance & Reporting

    • Own main OKRs: On-time Delivery Rate, Internal NPS, Succesful Keeta Shop Launch
    • Provide monthly performance reporting and improvement plans
    • Identify operational risks and propose mitigation strategies

    Job Requirements

    1. Experience

    • 5+ years of experience in supply chain, procurement, operations, or marketplace supply business
    • Experience in B2B supply, retail distribution, food supply, or marketplace operations is preferred
    • Experience launching or scaling operational programs is a strong plus

    2. Skills & Competencies

    • Strong operational mindset with attention to detail
    • Data-driven decision making
    • Experience managing vendors and negotiating contracts
    • Strong cost and margin awareness
    • Ability to build processes from scratch in fast-growing environments
    • Ability to build processes from scratch in fast-growing environments
    • Strong ownership and accountability

    3. Profile

    • Structured and organized
    • Hands-on and execution-oriented
    • Comfortable in high-growth, ambiguous environments
    • Strong problem-solving skills
    • Able to balance short-term execution with long-term planning

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