Customer Service Specialist - Cascavel - Virtual Latinos

Descrição

Job Summary

The Customer Service Specialist will be responsible for providing exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary.
• Account Management: Update and maintain accurate customer records and account information in the system.
• Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
• Communication: Build positive relationships with customers through empathetic and clear communication.
• Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality.

Requirements:

• 1 year of related experience and/or a related degree.
• Excellent written and verbal communication skills in English.
• Ability to excel in a fast-paced environment.
• Strong organizational abilities.
• Meticulous attention to detail.
• Collaborative team spirit.
• Commitment to confidentiality.
• A quiet, private workspace.
• Must be at least 21 years old.

Languages:

• English mandatory.
• Portuguese mandatory.