Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
MAIN RESPONSIBILITIES Verify transversal services performance and customer usage in production including Product and transversal Tools to proactive improve as well as through feedback from Local DIS in the sub-regions (Argentina, Brazil, Colombia, Mexico, Dubai, etc.) Deploy product changes in production, new releases, patches, etc. Assist to DIS Sub-regions Operations/Production teams Knowledge ramp-up of the Mobile Marketing Products and HUB transversal tools to achieve autonomy and act as L2 for Incident Management Act as L2+ to Operations/Production DIS Sub-regions during STIM L2 escalation respecting pre-defined SLAs Act as L2+ to Operations/Production DIS Sub-regions providing necessary information to build RCA Assist DIS Project team inquires during Project Integration phase to reduce the impact on unnecessary escalation to Dev part (R&D) Improve internal tools, documentation, scripting, and automation Contribute to the knowledge sharing of product specificity, tools to the team members Assist Product Owner/Manager to fine-grain operations requirement while new feature request Assist Operations/Production DIS Sub-regions during NFI (New Feature Introduction), to contribute on user history, participate in informal review together with the request and assist during the feature acceptance.
REQUIREMENTS Computer Science/Engineering or Electrical/Electronic Engineering; Previous experience acting as Basic Build-Ops Specialist; Technical Ladder M3 or equivalent at TI industry; Advanced English; Portuguese or Arabic is a plus.
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!