Descrição:

All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Systems Analyst 5-Support-210007U4Applicants are required to read, write, and speak the following languages:English, Spanish, Portuguese

Preferred Qualifications

- Description

Demonstrates in-depth knowledge of Oracle Engineered Systems, Database, Solaris/Linux operating systems and Oracle Cloud, to help customers define what they want to achieve and helps them to clarify their issues/objectives. Takes ownership and availability to resolve very complex or critical customer situations in a way that improves Oracle services reputation.

- Required knowledge:

Cloud Foundation (OCI/AWS/Azure/Google)

DevOps Foundation (Terraform/Chef/Ansible/Git/Jenkins)

Oracle Linux Administration

Virtualization solutions background as Oracle VM, KVM, Xen, Docker or Kubernetes

Experienced programmer in Shell Scripts, Java, Python and others

- Required Certifications:

Oracle Linux Certification

Oracle Cloud Infrastructure Certification

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Principal Systems Engineer, you are a guru, with strong expertise across the stack & tiers (application and system), focused in the creation and management of business solutions using Oracle technology, the operations surrounding it, and the Oracle services infrastructure needed to achieve the highest service levels (e.g., availability, performance, etc.) and consequent high customer satisfaction. You will be responsible for setting overall technology direction for key areas to invest resources in, building internal expertise and leveraging knowledge within the Support organization. You will be expected to resolve and help guide resolution of multiple highly difficult and complex problems and escalations involving several product areas, while providing consultation to senior technical advisors on projects, reviewing their work and advising areas for self-advancement.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Bachelor*s and Master*s degree in Computer Science or Engineering (Advanced degree such as MBA and/or Ph.D. a plus) 10 years related experience prior to taking this position. In addition, extensive experience with Oracle*s core products, applications, and tools. Only proven top performing candidates of high integrity in previous job positions/grades are considered.

Job

:Support

Travel

:Yes, 25 % of the Time

Location

:BR-BR,Brazil-Sao Paulo

Job Type

:Regular Employee Hire

Organization

:Oracle