TELUS International T

Trainer Quality Assurance (BB-16E75)

Encontrado em: Fidanto BR

Descrição:
Job Descriptions Training Quality Assurance TQA SpecialistTraining Quality Specialist is responsible for all types of training and quality assurance within the company. The main responsibilities are as follow Responsibilities Training new hired and existing employee for company's product and services in order forthem to provide professional and accurate information to client. Training new hired and existing employee for professional customer service skills. Monitoring and analyzing the interactions between supports and clients to ensure customersupports are performing to the company s standard. Improve and maintain high quality of customer service by conducting quality assuranceaudits, analyzing results, providing coaching. Update all employees' knowledge about new services provided by the company, changedconditions etc. Prepare all the specified reports and other work documentation in time. To be able to address training needs with complete courses. Monitor inbound and outbound all clients' communication channels according to the QAstandards.Requirements Knowledge, Skills, Attitude, Qualification Experience Bachelor degree. Minimum 3-5 years of working experience in Training QA field, with proven track record in delivering successful training programs. Excellent interpersonal and communication skill ability to listen, communicate, influencestakeholder and employees at all level. Familiarity with traditional and modern training method mentoring, coaching, on-the-job or in classroom training,e-learning, workshops, simulations etc. Excellent coaching and giving feedback skills. Good interpersonal skills and problem solving skills as well. High adaptability to changes. Experience in Forex Industry will be an added advantage.Job Types Full-time, PermanentSalary Up to R 9,398.45 per monthWork Remotely Temporarily due to COVID-19COVID-19 Precaution s Remote interview process

calendar_todayhá 4 dias

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location_on São Paulo, Brasil

work TELUS International

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