Salesforce S

Functional Consulting Manager (BB-48080)

Encontrado em: Fidanto BR

Descrição:
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Group Job DetailsThe Functional Consulting Manager is a seasoned people manager and consultant. They lead a large team of consultants tasked with delivery for our most complex, enterprise-level customers. They may also lead a team of managers with direct reports. They are forward-thinking leaders responsible for hiring, building, and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements. They also help ensure the success of these teams while securing the highest CSAT and business outcomes. The Functional Consulting Manager collaborates with other leaders to ensure consistent delivery best practices, and influences the overall global engagement and delivery approach. They are responsible for meeting and exceeding business targets, and providing leadership with accurate forecasts and metrics. They contribute to thought leadership and lead efforts to drive positive change, organizational initiatives, and V2MOM methods forward with executive-level engagement. They take ownership and personal responsibility for implementing change despite opposition or barriers, and confidently make decisions in conditions of uncertainty. They also partner with their respective Communities, leadership, and other stakeholders to create and refine delivery tools and processes. They are strong mentors who lead by example and embody the Salesforce values.Responsibilities Help employees consistently meet exceed goals and metrics Deliver high client satisfaction CSAT Positively impact client renewals when applicable Generate positive feedback from internal teams and leadership Show continued professional growth and developmentPreferred Qualifications and Skills 12 years of relevant experience, including enterprise consulting experience, in a mid-to large-sized organization in positions of increasing responsibility 5 years of people management experience preferably more Background with Solutions Architecture in Global Enterprise Projects Relevant Salesforce certifications and consulting experience are strongly recommended Advanced or Fluent conversation level in English. Spanish good conversation level will be a plus Strong communication skills adept at navigating mediating conflict and fostering healthy dialogue Strong interpersonal skills nurtures effective working relationships with others Exceptional analytical skills experience overseeing and managing business metrics, productivity, and outcomes Ability to travel percentage of travel time will rarely exceed 10 Benefits perksEmployee Stock Purchase ProgramHealth Insurance for the family groupWellness and Education ReimbursementParental LeaveChildcare subsidiesAnd more Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or welcomes all.

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location_on São Paulo, Brasil

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