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Acronis Cloud Technical Support Engineer bilingual English And Portuguese (BB-325B7)

Encontrado em: Fidanto BR

Descrição:
Cloud Technical Support Engineer Bilingual English and Portuguese Cloud Technical Support Engineer Bilingual English and Portuguese Cloud Technical Support Engineer Bilingual English and Portuguese Cloud Technical Support Engineer Bilingual English and Portuguese Acronis setsthe standard for cyber protection and our mission is to empower people by providing them with cutting edge technology that will enable them to monitor, control, and protect the data that their business' and lives depend on.We are looking for a Cloud Priority Engineer to support Acronis' MSPs, partners, and customers in LATAM, and to function as the main technical support expert for Acronis' cloud products and services. The Priority Engineer will be responsible for resolving technical incidents, crafting solutions, submitting bug reports, coordinating complex tasks with other teams Engineering, QA, DCO, Product Management, etc. , and communicating with customers to their complete satisfaction.Every member of our A Team has an instrumental role and impact on the success of Acronis' business, so we are looking for a highly motivated individual who thrives in a fast paced and high volume, work environment. The ideal candidate for this position will not only possess the skills and experience required but will also possess a positive attitude and ability to solve complex problems and work in a fast paced and rapidly changing environment. And just like every position at Acronis, the ideal candidate will embody all of our company values responsive, alert, detail oriented, makes decisions, and never gives up.RESPONSIBILITIES Troubleshoot and resolve various technical incidents for Acronis' corporate Cloud customers and partners involving various software, networking, and hardware environmentsBuild and maintain strong relationships with customers and partnersInteract with the various departments to efficiently resolve complex technical customer issuesProvide technical advice and help train and mentor junior team members by sharing your technical expertise and best practicesMaintain deep knowledge of Acronis' operations and products to support client requests in the best possible wayStay up to date with the latest changes, trends, and technological advancements in the industry Cloud, Storage, Virtualization, Business Applications, etc. Develop documentation regarding installation, upgrades, support, and compatibility issuesREQUIREMENTS 1 years of experience in technical support roleFluent English and either Spanish or Portuguese both written and verbal One or more of the following Networkexpertise knowledge in Wireshark, tcpdump, iperf experience with deploying and troubleshooting network services like DHCP, DNS, VPN network routing and switching management CCNA JNCIA as baselineWindows Serverexpertise knowledge in gathering and analyzing various Windows logs and dumps application level troubleshooting with Procmon and Process ExplorerVirtualizationexpertise knowledge in deploying and managing various enterprise grade hypervisors VMware ESXi Microsoft Hyper V KVM VirtuozzoBusiness applicationsexpertise administrator experience with one or more of the following Active Directory, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, HTTP servers Storagesystems expertise knowledge in backend storage configuration and troubleshooting for NFS, iSCSI, S3, NetApp iLO iDRAC IMPI power user general knowledge of hardware troubleshooting for the enterprise grade servers Dell, HP, Super Micro Linux UNIXexpertise application and configuration management CLI power user RHCSA as baseline RHCE is a plus Good communication skills and customer focusPassion for troubleshooting and ability to come up with efficient solutions for unordinary issuesAbility to prioritize and switch between a variety of time sensitive issuesAcronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry

calendar_todayhá 5 dias

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location_on São Paulo, Brasil

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