Customer Solution Center Technician (BB-98C0A)

Encontrado em: Fidanto BR

Customer Solution Center Technician Job Description We are growing our SUSE Global Support organization and are currently seeking highly motivated Technical Support Engineers to provide technical support and problem resolution to our customers using SUSE Linux products and offerings. Our portfolio includes SUSE Linux Enterprise Server Desktop, SUSE Linux High Availability Extension, SUSE Manager, but to name a few of the exciting products and technologies we work with.The Role is for Spanish Speakers located in BrazilYou will be joining a team of highly skilled Linux technical specialists providing our global SUSE customers with a 24 7 follow the sun support service. As a Technical Support Engineer at SUSE your key duties and responsibilities will include Troubleshoot and resolve complex, critical and sensitive support issues. Collaborate efficiently with your Technical Support colleagues, both locally and globally across the globe. Engage with next level support, development and or product management colleagues when necessary in order to resolve customer problems. Recreate customer issues and, if needed, document solutions to known common issues. Learning and accumulating knowledge on new technologies, and act as a multiplier. Availability to occasionally be on call after hours and on weekends. Occasional travel to the support headquarters for training and mentoring.The Candidate ProfileWe are looking for motivated and self-driven technical support professionals who have a passion for providing first-class customer service in a 1st and 2nd line support organization. You will be working in a complex and diverse technical environment and we are looking for candidates who have a high desire to learn new products and technologies to enhance your current skillset.Your existing work profile includes Experience of working within a Linux Technical support environment. Experienced in providing a timely and accurate response and resolution to customer issues. A core focus of driving customer satisfaction. A strong sense of responsibility and the ability to prioritize and organize workloads. The ability to assess and understand the customer situation. Highly developed communication skills in English and Spanish languages, in both oral and written form. The ability and interest to adapt to new technologies.Your minimum technical qualifications should include A Bachelor's degree in Information Systems, Computer Science, Electrical Engineering, or equivalent work experience. A number of years of experience in technical support or as a system administrator for Linux OS, preferably SUSE and or Red Hat. LPIC-1, SCA, RHCA, CompTIA Linux , preferably certified. Familiar with RPM based Linux systems. Solid in Shell usage and fundamental system commands.About SUSESUSE, a pioneer in open source software, provides reliable, software-defined infrastructure and application delivery solutions that give enterprises greater control and flexibility. More than 25 years of engineering excellence, exceptional service and an unrivalled partner ecosystem power the products and support that help our customers manage complexity, reduce cost, and confidently deliver mission-critical services. The lasting relationships we build allow us to adapt and deliver the smarter innovation they need to succeed today and tomorrow.For more information, visit Services SUSE, the world s largest independent open source software company, powers digital transformation with true open source technologies for the enterprise that simplify, modernize and accelerate traditional, cloud and edge solutions. SUSE collaborates with partners, communities and customers to deliver and support solutions that enable mission-critical business outcomes. SUSE s container and cloud platforms, software-defined infrastructure, and artificial intelligence and edge computing solutions allow customers to create, deploy and manage workloads anywhere on premises, hybrid and multi-cloud. For more information, visit

calendar_todayhá 2 dias


location_on São Paulo, Brasil

work SUSE

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