Operations Specialist - São Carlos, Brasil - Retalent Agency

Descrição

Now we are hiring a new Operations Specialist for Shipping team with customs analyst skills

Who we are looking for a candidate with:

• English: starting from B2 level with the ability for communication and understanding instructions
• Excel skills (intermediate level), if you have worked with Google Sheets - even better
• As a plus would be experience in customs analytics: product analysis according to the customs system HS codes
• Previous experience in Supply Chain is a must
• Great troubleshooting skills and experience
• Experience with e-commerce platforms
• Previous experience or knowledge of lean methodology is a plus
• Love of numbers and mathematics
• Great computer skills, curiosity to learn new apps
• Quick learner, being able to multitask and work with various tasks throughout the day
• Loves accuracy and has a high level of attention to details
• Strong self-management and organizational skills, being able to define priorities
• Advanced problem-solving skills, ability to quickly research, analyze and find a solution to any issue
• Proactive and driven, with high follow-through, respect for deadlines
• Effective communication skills for collaboration with other departments
• Strong background and skills in documenting information
• Result oriented and motivated by seeing the result
• Readiness for routine work (to create shipment customs documentation, checking all the details)
• Understanding of transport rules of different categories is a plus

Requirements

As a part of a company, your responsibilities will be:

• Working with Amazon platform (and other E-markets): creating shipments, tracking, troubleshooting
• Contacting marketplace support to find a way to implement the necessary corrections on listings or attributes, if related to the shipping process
• Check the forums and social media group to look for the possible solutions for issues
• Working with Data Catalog and Inventory management system: updating, checking
• Daily and close coordination with the team members and other departments (research, finance, logistics etc)
• Working with the logistics & warehouse team : providing information about inbound orders, checking composed shipments, solving problems, finding discrepancies and mistakes, providing with the final shipping documents
• Creating shipments with delivery companies and export documentation.
• Daily reporting of Operations KPIs, monitoring monthly results with the monthly KPIs
• Strategising and implementing new and efficient methodology that improves the overall operation
• Being a key team member in the department and the company to help in growth and expansion projects.
• Working with the programming team to suggest areas that can be improved based on manual practise of work in the department or process.
• Identifying bottlenecks and forecasting potential issues well ahead of time
• Working on your own quarterly projects related to your work, growth and company goals

Benefits

We offer you:

• Flexible working hours
• Competitive monthly salary of USD
• Full-time permanent contract
• Paid vacation (22 working days + 14 banking holidays)
• Work in a young and friendly team
• Remote work with the possibility to work from anywhere you want

The job is full time, 40 hours a week. Initially, work hours should be similar to the Head of Operations, for easier communication and training.

A 3 months trial period is envisaged for this position.