Especialista Santander Select One - Piracicaba
há 22 horas
Descrição do trabalho
Se você tem vontade de crescer e aprender sempre, e tem paixão em lidar com pessoas, esse pode ser o seu lugar
O Santander é um ecossistema em crescimento, que tem o propósito de contribuir para que pessoas e negócios prosperem. Aqui é o espaço para criar o novo, questionar e desafiar o mercado. É ter a urgência do agora e do futuro alinhados, para atender ao cliente sempre da melhor forma. É fazer parte de uma empresa global, que preza pela diversidade em todas as suas dimensões e que valoriza a cultura de horizontalidade dos cargos.
No Santander temos a cultura de horizontalidade e nela praticamos 4 clusters: Especialista, Líder, Head e Sócio.
Temos uma vaga para você se tornar Especialista Select One, onde você será encarreirado como Especialista, sendo o principal conhecedor da sua área.
Local da vaga: Piracicaba
SELECT ONE
Aqui, seu papel será:
- Responsável por atender clientes em início de jornada no universo Select, garantindo uma experiência digital premium com foco em conveniência, eficiência e proximidade humana no ambiente remoto.
Principais Responsailidades:
- Atender e engajar clientes 100% digital(chat/vídeo/app);
- Atualizar clientes no portfólio Select, apresentando benefícios e diferenciais do segmento;
- Realizar vendas consultivas de produtos no crédito, investimentos e seguros de baixa complexidade;
- Coletar e atualizar dados;
- Manter familiaridade com soluções digitais com foco no ecossistema Santander;
- Resolver demandas remotamente.
Competências Comportamentais e Técnicas:
- Conhecimento avançado de experiência do cliente;
- Experiência em vendas e proficiência em utilização de ferramentas digitais.
Formações/Certificações:
- CPA 10 (obrigatório);
- Experiência aplicável em atendimento remoto;
- Domínio de canais de atendimento digital, jornada do cliente e produtos financeiros.
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