Application Support Engineer - Porto Belo - MatchPoint

Descrição

Application Support Engineer

MatchPoint Solutions is a fast-growing global IT-Engineering services company with clients across the US, Canada, China, Ireland, UK, Brazil and India. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora.

Key Responsibilities:

• Administrating and supporting ticketing systems
• Ongoing operational support maintenance lifecycle management for SaaS (vendor-managed) enterprise applications ensuring they are secure available performant compliant serving as key coordination point between vendors internal infrastructure teams InfoSec business stakeholders

The ideal candidate will have 3–7 years of experience in supporting ticketing system enterprise applications including deployments patching maintenance self-managed systems knowledge of SaaS operating models vendor support SLA management ITIL processes cloud platforms IAM observability security controls strong communication skills ability to troubleshoot cross-functional collaboration with vendors and IT teams }