Director Client Management - São Paulo, Brasil - o9 Solutions, Inc.

Descrição

Be part of something revolutionaryWe have a vision. Our Digital Brain, o9's AI-powered platform, is being used by global enterprises to drive their digital transformations.

The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large.

Because businesses that plan better, reduce waste, creating value for themselves and the planet.

But we also have a vision for our people. We want the most talented, committed, and driven people to power our transformative approach. In return, we'll provide a nurturing environment where you can be a part of something special.

About the role...We are seeking an experienced Director Client Management, who can manage and grow o9's customer base. Build and mentor a team of world-class planning professionals to deliver outstanding results to o9's customers. Deliver consistently to sales and revenue goals for the portfolio of accounts.

What you'll do for us...

Customer Management:
Take ownership of one or multiple highly complex customer accountsBuild long-term relationships at the executive and operational levelsResolve project issues including timeline, budget, and scopeProvide regular project communication and status reportingProject quality to ensure customer satisfaction and ROIGrow the business from a sales and revenue perspective at the assigned accountsManage customer delivery

Team Management:
Build and manage a team of high-caliber planning practitioners including functional subject matter experts, engagement leads, and implementations consultants

Peer Relationships:
Work closely with R&D to communicate field-level insights and customer issuesHelp define functional requirements across disparate projectsWork closely with the marketing team for specific customer events and press releases

Practice Management:
Financial/business planning annual/quarterly/monthly revenue forecastCapacity/resource planning hiring plan to meet foretasted consulting staffing requirements

Thought Leadership:
Act as o9's thought leader in the planning domainSupport marketing activities as required

Customer Expansion and Sales:
Responsible for expanding the customer account for future salesAccountable for the profit, margin, and pricing for consulting servicesOversee the invoicing and credit terms for managed clientsResponsible for the new services Statement of Work (SOW) which contains the resource plan and project execution timelines

What you'll have...


Education:
Bachelor's degree in operations research, industrial engineering, production engineering, or a related field of studyExperience:
10+ years of supply chain experience that must include demand planning, assortment planning, order fulfillment, and allocation planning3+ years in each of the following: management of financial/ business plan with post-license sale revenue forecast (including annual/quarterly/monthly) managed with at least 80% accuracy; and managing project budgets, invoice process and accounting process for projects (including time and material, fixed bid, milestone acceptance)4+ years of experience resolving customer project issues, that must include escalating issues to the appropriate parties for the successful implementation of the project on time, budget, and scope5+ more years of experience interfacing closely with the R&D team to provide field level insight and customer issuesSkills:

Implementations in Supply Chain Planning software, Relationship Building at Executive Level, Business Planning, Consulting, Project Management, Program Management

More about us...With the latest increase in our valuation from $2.7B to $3.7B, o9 Solutions is one of the fastest-growing technology companies in the world today.

Our mission is to digitally transform planning and decision-making for the enterprise and the planet. Our culture is high-energy and drives us to aim 10x in everything we do.

Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks, and many others.

Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Bangalore, Tokyo, Seoul and Munich.

o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law