Dental Insurance Posting Agent - Brazil - iCore

Descrição

If you thrive on accuracy, move with urgency, and take pride in making sure every dollar is posted correctly and every discrepancy is resolved, this role was made for you.

As a Dental Insurance Posting Agent, you'll be at the core of our revenue cycle operations. You'll ensure that every insurance payment, adjustment, and denial is posted accurately and reconciled promptly, helping protect the financial health of our organization while supporting a smooth experience for patients and providers. Every payment you apply, every discrepancy you investigate, and every balance you resolve directly impacts cash flow, reporting accuracy, and overall client satisfaction.

About iCore

iCore is a dentist-led healthcare company with more than 15 years of experience supporting dental and healthcare practices nationwide. We combine secure, cloud-based technology with hands-on practice management services to help practices run stronger clinical and administrative operations.

We are more than a software company. iCoreConnect partners directly with practices to support revenue cycle management, billing, insurance verification, compliance, analytics, and day-to-day operational workflows. Our approach is built on real-world experience and a deep understanding of how practices actually function.

Behind iCoreConnect is a thriving, collaborative team of clinicians, operational experts, technologists, and customer success professionals who work together to help our clients succeed. We're proud to be a leading company built by dentists, for dentists — focused on partnership, accountability, and long-term impact.

Mission: To give dental teams one connected platform that lets them focus on exceptional patient care.

Vision: Building the leading technology-enabled dental management platform through excellence in service, automation, and measurable results.

Core Values: Excellence, Accountability, Client Success, Teamwork, Innovation.

Objectives:

• Review, generate, and explain patient statements, invoices, and outstanding balances
• Communicate with patients via phone, email, or portal to address billing questions, payment plans, and disputes
• Post patient payments accurately (credit cards, checks, EFTs) and reconcile accounts
• Verify insurance payments and apply adjustments, co-pays, deductibles, and write-offs as appropriate
• Collaborate with insurance billing and posting teams to ensure balances are accurate and up to date
• Identify and resolve billing discrepancies or misapplied payments
• Set up and monitor patient payment plans in accordance with office policies
• Maintain detailed and accurate documentation in the practice management system
• Ensure compliance with HIPAA and internal billing procedures
• Provide professional, empathetic service to patients, including handling escalated or sensitive billing concerns

Competencies:

• Prior experience in dental billing, patient accounts, or dental revenue cycle management
• Working knowledge of dental insurance plans, EOBs, co-insurance, deductibles, and coordination of benefits
• Strong verbal and written communication skills with a customer-service mindset
• High attention to detail and accuracy in financial data entry
• Ability to manage high call volume and multiple accounts simultaneously
• Ability to work independently and prioritize tasks effectively.
• Full English proficiency
• Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, or similar)
• Ability to pass job-specific assessments

Benefits:

Personal:

• Be a valued leader, not just a trainer

You will be recognized as a core member of our management and administrative team, with a direct impact on how our organization grows and succeeds.

• Make a real difference at scale

Your work supports more than 15,000 dental offices, and every agent you train helps practices run better every single day.

• Work with a mission-driven team

You'll collaborate with experienced professionals who care deeply about quality, structure, and doing things the right way.

• 100% remote – work from home

Enjoy the freedom of working from home, avoiding traffic, long commutes, and unnecessary daily stress.

• Better work-life balance

While many companies are pushing employees back into the office, this role continues to offer a remote environment that supports focus, flexibility, and balance.

• Stability and long-term growth

Join a well-established organization with over 15 years in business and a clear vision for continued growth.

Professional:

• Grow your training and leadership skills

Strengthen your ability to train, coach, and develop high-performing teams at scale.

• Work with industry leaders in dental

Collaborate with experienced leaders and professionals across the dental and revenue cycle management space.

• Exposure to cutting-edge dental RCM technology

Learn and work with modern dental billing, revenue cycle, and automation tools used across thousands of practices.

• Build and lead teams

Gain the opportunity to lead training cohorts and support the development of future supervisors and managers.

• Expand your industry network

Meet and work with new people across the dental industry, growing your professional connections.

• Develop enterprise-level experience

Be part of an organization that supports over 15,000 dental offices, giving you experience at scale that stands out on your resume.

What you can expect from a career with our team

• Overall compensation = INR = USD $3.00 per hour based on experience
• Schedule: 8 hours per day between 8:00 AM and 5:00 PM EST
• Commitment: Full-time, 40+ hours per week
• Work Setup: Fully remote position

You will have opportunities to learn new skills from our team of experienced professionals.

If you're ready to take your career to the next level and gain valuable experience, apply today