WordPress Support Specialist - Brasília, Brasil - Pronto Marketing

Descrição

The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform.

As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.

Responsibilities and Duties:
Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email or chat, resolving issues related to their WordPress sitesConduct regular site updates and maintenance on the Elementor platformTroubleshoot and resolve issues related to WordPress themes, plugins, and core updatesWork closely with the development team to handle more complex issues or site enhancementsParticipate in ongoing training to stay current with WordPress and Elementor developmentsProvide excellent customer service, maintaining high customer satisfaction ratingsRequirementsUpload CV in EnglishProven experience as a WordPress Support Specialist or similar roleStrong knowledge of WordPress, including themes, plugins, and core updatesProficient in HTML, CSS, JavaScript, and PHPExperience with the Elementor platformExceptional problem-solving skills and attention to detailExcellent written communication skills for customer supportAbility to work in a team and handle multiple tasks concurrentlyFamiliarity with SEO services and Google Ad services is a plusPreferably candidates who can support US Central & Pacific time zones