Analista de Comunicação Pleno - Jundiaí, Brasil - Tata Consultancy Services

Descrição

Come to one of the biggest IT Services companies in the world Here you can transform your career

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Communication Analyst who wants to learn and transform his career.

In this role you will:

• Use your knowledge of designing processes, analyzing and proposing improvements to them. Knowledge and/or studies on how to carry out user education, create didactic documentation for end users and/or more detailed documentation for professionals in specific areas such as GBS, administrative, equipment requests, etc.
• Support and lead Training sessions.
• Create a calendar and records page on the Intranet, monitoring sessions,
• Do reports of attendance and satisfaction survey, recording and generating reports on monthly KPIs (number of sessions, number of registrants, number of participants, CSAT – average and NPS)
• Organization and administration of user communities
• Defining a calendar of meetings, activities and sending invitations,
• Intranet Maintenance (SharePoint);
• Maintenance of the Viva Engage community (creation and publication of posts);
• Preparation and sending of emails (using the YessPress or Outlook platform);
• Preparation and monitoring of agendas for corporate channels (Corporate TV, Drops Siemens, etc.);
• Translation and/or review of global/regional content (emails, manuals, etc.)
• Preparation and publication of articles, manuals, videos, etc. with tips or "how to" on the main IT services and projects;
• Support for local/regional/global projects – Change Management, Communication, coordination of end user groups, etc.

Much better if you have:

• Advanced English for content translation and relationship with the team.
• Good written and oral communication, be patient, proactive, engaged in helping client employees to be able to resolve IT & procedural problems that employees encounter within the corporation. Conduct individual and group training in in-person or online sessions (MS Teams) to teach procedures and/or new policies.
• Knowledge of MSoffice for creating documentation, storing documentation, and retrieving it for end users.
• Located near Barueri

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.

• Opportunities to work outside Brazil

• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

TCS Benefits – Brazil:

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal/Food Voucher

Childcare assistance

Gympass

TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates

Partnership with SESC

Reimbursement of Certifications

Free TCS Learning Portal – Online courses and live training

International experience opportunity

Discount Partnership with Universities and Language Schools

Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

TCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer

#Buildingonbelief

#Communication #ContentAnalyst