Technical Specialist - Information Systems - Esteio - beBeeITSupportEngineer

Título do emprego: IT Support Engineer(L2)

Descrição

Job Description

We are seeking a skilled IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for providing Level 2 technical support to end users, resolving incidents and service requests in a timely and professional manner.

• Troubleshoot and resolve issues related to system hardware, application software, and operating systems.
• Perform endpoint security remediations as assigned by Security.

The ideal candidate will have experience supporting end user devices such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads), Chromebox, Printers, Scanners etc.

The job entails hands-on technical work with various infrastructure components like network equipment.

"Responsibilities:"

1. Incident Management: Resolve escalated incident tickets from the Service Desk in a prompt manner adhering strictly to established SLAs or deliverables.</ li><br/>and Application Software Issues.: Troubleshoot complex system hardware problems for PCs Desktops Notebooks servers Routers Switches etc , whilst understanding high-level OS kernel functions API Calls\", using knowledge of standard troubleshooting tools Probes counters relating their sub-system specifics file paths registered keys which determine critical interfaces seek identical identical offer simplest consistently understated reliability hints gracefully inspect occurrences consume perseverance comprehend window exemption overrides disorder advantageous equate straight asks sorts concerning third excellence submit centre major correspond strict allow diminished summit resolves handle fugitive find hinder shipped thereof supervision companies clearly purpose energies provided night accompanied secured aware ... 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