Broadcast Remote Support Engineer - Primavera, Brasil - iHeartMedia

Descrição

What We Need:

What You'll Do:

• Work within Service Now ticketing system as the primary source of work.
• Assist with identification of chronic issues and works cross functionally with all internal and external teams for resolution.
• Maintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructure.
• As requested by the Engineering Manager or shift lead, research and provide detailed reports with regards to outages.
• Consistently set an example for co-workers ensuring that technical issues are properly identified, resolved, and escalated appropriately to TSC management as required by procedures and organization SLA's / severity matrix.
• Must be able to work nights and weekends, variable schedule(s), holidays, and overtime as necessary or based on agreed to schedule. This position is for working evenings and overnights.
• Perform other related duties and functions as assigned by the Engineering Manager or shift lead.

What You'll Need:

• Minimum 8 years' experience working in a broadcast technical environment supporting RF transmissions systems, multimedia studio facilities, content playout systems, broadcast oriented data networks and telecommunications systems.
• Experience with troubleshooting multiple networking and communication protocols.
• Understanding of broadcast concepts with hands on experience.
• Experience in a customer support function.
• Must be able to work in a fast-paced multitasking technical and administrative environment.
• Experience in a O365 in a workstation environment required.
• Excellent written, oral communications, and organizational skills
• Ability to work independently.
• Must be able to work overnights, weekends, and holidays. This position is for working evenings and overnights.
• This position will be virtual/remote working from home. Stable and reliable Internet is required.

What You'll Bring:

Must be able to work evenings, overnights, weekends, and holidays as required. Must have experience working in a radio broadcast environment including studio and transmitter site.

• Respect for others and a strong belief that others should do this in return
• Full proficiency and understanding of job function
• Open communication with colleagues and direct reports that encourages collaboration and team consensus
• Strong problem solving skills
• Efficiency with independent work under minimal guidance
• Commitment to process improvement for overall team effectiveness
• Professional communication that stresses diplomacy, empathy and patience

Compensation:

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$ $34.62

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Benefits:

iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more

We are accepting applications for this role on an ongoing basis.