Sam Hub It Service Delivery Manager - Guarulhos, Brasil - Hitachi Vantara Corporation

Descrição

General Information Hitachi Energy Transformers is seeking a South America HUB IT Service Delivery Manager.

As Hub IT Service Delivery Manager you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories.

Youare providing the interface to the business, consulting with the Hub BU leads, IT stakeholders and application owners within the business on IT-related topics.

This position is a stakeholder facing role and requires management of expectations within thebusiness.

AsHubIT Service Delivery Manageryouleada multi-national team of lower-level managers and/or IT Specialists, providing appropriate and efficient ITSolutions/ITServices to a defined geographic area/Region, possibly manage hosted IT resources and support global IT projects in respect of regionalimplementation.

Act as an ITBusiness Partner for the related geographical management or for the appropriateregional management.

Location:
Preferably Guarulhos, Brazil. Other locations in South America will be considered.

Your Responsibilities:

• Leada multi-national team of lower-level managers or a local/multi-country team ofIT Specialists, providing appropriate and efficient ITSolutions/ITServices to a defined geographic area/Region, eventually manage hosted IT resources and support global IT projects in respect of Hub/regionalimplementation
• Together with the Hubs, implementthe global standard IT operating model, overseeService and Project Delivery, and ensure thatthe business voice is an integral part of the PGIT operating model
• Accountable for development and managementof an organizational entity for delivering ITservices, solutions, and activitiesin the Hub region
• Accountable for end to end IT service delivery including onsite services and IT/OT Cybersecurity operational management at the sites.
• Aggregate demands for new and improved ITInfrastructure services required by the businessand ensure overall business satisfaction withexisting Infrastructure services
• Collaborates with the Business Unit ITManagement,IT stakeholder and 3rd Party IS Suppliers and across Hubs
• Is accountable for theassigned Business Unit scope towardsHitachi Energy Business andfunctions. Ensuring that delivery of business processes/projectssupporting IS systems/projects is aligned toBusiness andfunctions needs, resulting in improved efficiency,effectiveness, quality and/or operational functionality.
• Prioritizes tasks and responsibilities to manage regional and local requirements and escalations seamlesslyaccordingly to the global targets and strategy. EnsuresVision and Mission alignment of the operational tactic.
• Leads and works with distributed teams and processes anddriving them towards high levels of operational excellence.
• Works with local knowledge of countries, regulations andable to bridge the gap or escalate when needed.
• Responsible for compliance of IT services to local law, Locallicense compliance & local IT controls compliance.

Responsible for local IT budget in the country

• Ensures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.
• Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employee.

Your Background:
Bachelor's degree and deep experience in Information Systems or a Technology related business. Degree in Computer Science/ Information Systems or Engineering are preferred.
Experience in IT delivery management role across regional geographies.
Experience in project management of complex global projects including IT system integration.
Experience with manufacturing operations methods, process, and change management.

Experience in complex stakeholder scenarios, cross-functional problem solving and good understanding of IT procedures and policies, together with end-to-end business processes knowledge.

Excellent written and verbal communication skills with the ability to communicate fluently in English in a global multicultural diverse environment.

Flexibility to occasionally work in different time zones and business travel.


Your Skills:

• Leadership skills
• Stakeholder Management
• Analyticalskills / Dataanalytics
• Learningagility
• Communicationskills
• DemandManagement
• ComplianceManagement
• Financialsavvy
• Innovation
• Strategic conceptual thinking

Your Competencies:

• IT Technology
• IT Processes
• Emerging Technologies
• Business Processes
• IT Project Management
• IT Organizational change management

Tools and Methodologies:

• MS Office Products-Excel, Word, Sharepoint, Teams, Outlook
• SNOW Service Now Enterprise IT Management Platform.
• BU IT Internal Applications and tools
• SAP S4Hana
• Information/Data & Analytics/Business Intelligence
• ITIL Advanced Trained/ Certified
• L6S Trained/ Certified
• PM/Agile PM Trained/ Certified

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