Estagiário de TI - Osasco, Brasil - Danfoss

Danfoss Osasco, Brasil

há 1 semana

Descrição

Job Description

Danfoss is looking for an enthusiastic IT Intern who is ready to take on new challenges. The Intern will support the team and employees in creating an engaged and productive workforce through Danfoss policies, programs and practices. This position will provide direct IT support for: employees, handling on tickets and direct technical support, updating department indicators and reports.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.

Receive, register and work on user requisitions by Phone, Email and other channels acting as first line of support.
Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned.
Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware).
Ensure proper escalation and handover of cases from first line to the correct expert (second and third lines of support).
Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions.
Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

Studying higher education in Information Systems, Computer Science/Engineering.
Office and Windows packages knowledge domain.
Advanced English.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.