Guest Services Coordinator - Brazil - Alchemy Global Talent Solutions

    Alchemy Global Talent Solutions
    Alchemy Global Talent Solutions Brazil

    há 3 dias

    Descrição

    We are partnering with a global corporate housing provider to recruit a Guest Services Coordinator for a fully remote position, open to candidates based in Argentina or Brazil.

    This full-time role is suited to a service-driven professional with strong communication skills and experience within guest services, relocation, or a fast-paced customer service environment. The successful candidate will support end-to-end guest experiences, ensuring high service standards are maintained at all times.

    Responsibilities:

    • Act as the primary point of contact for guests throughout their temporary accommodation stay.
    • Manage and resolve guest-reported maintenance and service issues promptly and professionally.
    • Process client extension requests accurately and efficiently.
    • Deliver a consistently high level of customer service with strong attention to detail.
    • Assist with the preparation and delivery of monthly guest services reports.
    • Identify opportunities for process improvement and support implementation initiatives.
    • Issue move-out instructions and extension notices as required.
    • Maintain accurate and up-to-date records of in-house guest issues within internal systems.
    • Participate in an out-of-hours emergency phone rota to manage urgent guest matters.
    • Communicate clearly, professionally, and empathetically via phone and email with guests and internal teams.
    • Work collaboratively while managing responsibilities independently in a remote setting.

    Requirements:

    • Previous experience in guest services, relocation, corporate housing, hotel/hospitality or a related customer service role is highly desirable.
    • Ability to remain calm and solution-focused in a fast-paced environment.
    • Excellent written and verbal communication skills in English.
    • Strong IT proficiency, particularly Microsoft Word and Excel.
    • Professional, customer-focused approach with a commitment to service excellence.
    • Highly organised, self-motivated, and comfortable working remotely.

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