Disputes Voice Analyst - Santos, Brasil - Maersk

Descrição

Disputes voice Analyst

We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happen

Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a successful track in your career.

What do we offer?

We are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. With significant personal responsibility, you will hone your industry knowledge and build highly valued business skills and communication skills into customer-facing roles – quite possibly at a pace that will surprise you.

Energizing and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is enthusiastic about focusing on customers, and colleagues.

And thanks to our global scale, you will be well positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits.

Our opportunity

We are looking for our new Disputes Voice Coordinator – Portuguese Speaker to join our team.

Main responsibilities:

• Understands the Dispute process (log and resolve) and works with the global dispute system.

• Analysis of the case and decide to accept or reject the resolution.

• Communication with Customers to understand their requirements for a quick dispute resolution.

• Coordinates with front office and arrange to resolve disputes with customer service and sales, with efficiency and quality.

• Alignment of rejected disputes with the customer and get a promise to pay.

• Whenever possible, fix root cause of issue to avoid recurrence of disputes.

• Process amendment in core systems when we are accepting customer's claim.

• Allocates work assignments, roster planning and prepares team productivity reports.

• Maintains a daily work allocation log.

• Enforces work through company core values and conduct.

• Monitors and reports on standard and performance parameters.

• Implements new ideas to improve processes.

• Arranges Gembas for visitors.

We are looking for:

If you have the requirements below, this is your chance to join this high-performance team and be part of this great moment in our organization

• Degree in Foreign Trade, Logistics, Business Administration, or related fields.

• Background on customer service, finance or sales is a must.

• Fluent Portuguese (spoken and written) – Mandatory.

• Advanced or fluent English – Mandatory.

• Soft skills: excellent communication, customer-oriented, problem solving, teamwork, stakeholder management and proactivity.

At Maersk we value the diversity of our talents and will always strive to recruit the best person for the job. We value diversity in all its forms, including – but not limited to – gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and to see it as a true source of strength for building high-performance teams.

About us

A.P. Moller-Maersk is an integrated container logistics company that works to connect and simplify our customers' supply chains. As a global leader in transportation services, we operate in 130 countries and employ about 70,000 people.

With an offer of end-to-end products and digital services, continuous customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere in the world. Learn more about us:

Maersk is committed to equal employment opportunity and providing reasonable accommodation to applicants with physical and/or mental disabilities. We value diversity and prohibit discrimination against any candidate based on race, color, gender, sex, age, religion, creed, nationality, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information or any other characteristic protected by federal, state, or local law.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing