Customer Training Specialist, FOLIO - Niterói, Brasil - EBSCO Information Services

Descrição

Responsibilities:

• Design optimal standard FOLIO training framework and curriculum to ensure appropriate library staff gain the knowledge they need to successfully adopt FOLIO, both during and after implementation in different languages such as English, Portuguese and Spanish.
• Collaborate with FOLIO Implementation Consultants during each customer's implementation to deliver high quality training at ideal milestones
• Arrange, research, customize and conduct live (synchronous), online and onsite training for customers on all aspects of FOLIO and related services
• Identify desired customer learning objectives and outcomes, based on customer/stakeholder needs assessments
• Develop and maintain quality documentation, branded educational videos and guided learning paths for FOLIO Apps and services.
• Record and edit video and audio content
• Engage with internal and external stakeholders
• Respond to all assigned incoming training requests
• Track and report on all customer activities
• Maintain in-depth product knowledge, including understanding of future enhancements
• Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality

Required Qualifications:

• years of training delivery experience
• Excellent written and verbal communication skills in English, Portuguese, and Spanish
• Technical acumen – for development of in-depth technical product knowledge and video production
• Must be able to travel between 25%-50% of the time

Preferred Qualifications:

• Located in Brazil preferred
• Bachelor's degree or higher
• Master's degree in Library Science or Information Systems
• Experience with Integrated Library Systems / Library Services Platforms
• Prior experience administering or demonstrating EBSCO products
• Experience developing eLearning video content using Camtasia or other similar programs
• Understanding of instructional design and evaluation methodologies
• Experience working as a systems librarian or in a similar role
• Electronic resource management experience
• Project management experience
• Experience hosting live sessions via Zoom, Teams, WebEx or other web conferencing tools